Printing, signing, scanning, sending, receiving, printing again - media disruptions can be annoying and expensive. eGovernment laws, which have been introduced in many federal states in recent years, therefore stipulate the introduction of e-files, for example. With the Online Access Act, more and more administrative services are being offered online. The consolidation of the application landscape is also in full swing.

Fraunhofer FOKUS supports the digitalisation of administrative processes with the following services:

• Identifying, modelling and optimising business processes
• Developing specialised and system architectures
• Developing security concepts and architectures
• Modernisation of specialist IT procedures and IT infrastructures
• Introduction of the e-file, solutions in the e-file showcase
• Tender support, e.g. preparation of specifications and tender evaluation
• Project-accompanying constructive quality assurance, tests, proofs of concept and piloting in the FOKUS eGovernment laboratory
• Accompanying the introduction, e.g. through change management measures & usability tests

Our offer for e-file providers:

• Integration support
• Scientific support in e-file introduction projects
• Usability testing and consulting

Further links:

• eGovernment Lab
• Usability & Ergonomics
• Integrated software for Berlin's youth welfare services: organisational and technical standardisation
• Berlin-PC: Basis for standardised IT operations
• p23r: Rule-controlled generation and transmission of reports and messages
• Study: Programme 100+